Enterprise AI Support Center

Build Your Customer Service
Team with AI Agents.

Mujib does what a customer service team does — receive calls, understand issues, resolve from your knowledge, and escalate to humans. Same operations. AI agents on your real phone line.

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24/7 Voice Coverage
<800ms Voice Latency
97 Languages 97 لغة ولهجة
99.9% Uptime SLA
SIP / PBX Ready
In production · enterprise telephony
  • NBTEL — voice on real SIP/PBX
  • Asterisk · FreePBX · carrier trunks
  • RAG answers only from your KB
Customer story Status & uptime SIP setup

Same as a call center. Powered by AI.

Mujib is not another chatbot widget. It runs your support operations — receive, understand, resolve, escalate — on your real phone line and channels.

Receive

Answers real inbound calls over SIP/PBX and every channel, 24/7 — in the caller's own language and dialect.

Understand

Detects intent and context, then searches your knowledge base and live systems for the exact answer.

Resolve

Answers only from your content (RAG) and takes action through connected APIs — accurate, on-policy, no guesswork.

Escalate

Warm-transfers to a human with full context when the moment calls for a person — never a dead end.

Traditional Call Center

  • Large teams, salaries, training cycles
  • Limited hours, queues, hold music
  • Inconsistent answers across agents
  • Hard to scale during outages or peaks

Mujib AI Support Center

  • AI agents trained on your knowledge base
  • 24/7 on SIP, PBX, and voice lines
  • Consistent, policy-aligned responses
  • Speaks in the caller's language & dialect
See how the platform works →
Voice AI in Real Operations

Built for High-Stakes Support & Voice Workflows

See how Mujib automates technical troubleshooting, customer inquiries, field dispatch, and enterprise call center traffic.

24/7 CUSTOMER SERVICE & BILLING

24/7 Tier-1 Support Without Hold Times

Mujib answers customer calls instantly, verifies account details, guides billing inquiries, and resolves requests end-to-end without long queues.

  • Retire the hold music

    Replace annoying IVRs with an intelligent voice agent that resolves issues on the first ring.

  • Multilingual & Dialect Native

    Understands and replies in 97 languages and their local dialects — the same natural style the caller uses.

  • Instant API & CRM Actions

    Executes live updates directly into your ERP/CRM systems during the phone call.

90%+ First-Call Resolution
70% Cost Reduction
<780ms Voice Latency
85% Ticket Deflection
IT & SYSTEM TROUBLESHOOTING

Automated IT Helpdesk & Password Resets

Free your engineering and support staff from repetitive tickets. Mujib verifies user credentials, resets passwords, and troubleshoots network issues step-by-step.

  • Secure Identity Verification

    Safely verifies employee ID and MFA tokens before resetting sensitive access credentials.

  • RAG-Grounded Troubleshooting

    Diagnoses VPN, software, and PBX configuration errors strictly from internal runbooks.

  • Context-Rich Warm Handoff

    Seamlessly escalates complex edge cases to senior engineers with live call transcripts.

FIELD OPERATIONS & MAINTENANCE

Hands-Free Voice Dispatch & Incident Logging

Field technicians and on-site staff can log incident reports, check equipment inventory, and update work orders hands-free on the go.

  • Keep hands on the job

    Technicians speak naturally through wireless earbuds without opening laptops or mobile apps.

  • Structured Data Extraction

    Automatically converts voice conversations into clean maintenance logs and ERP tickets.

  • Noise-Resilient Audio Engine

    Maintains high voice recognition accuracy even in noisy industrial or outdoor environments.

3x Faster Field Logging
100% Policy Accuracy
10,000+ Concurrent Calls
99.9% Uptime SLA
ENTERPRISE CALL CENTER

Build Voice Agents That Resolve More and Deflect Less

Scale effortlessly from 10 to 10,000 concurrent calls during product launches, outages, or seasonal spikes without hiring temporary agents.

  • Direct SIP / PBX Integration

    Connects directly via SIP Trunk into Asterisk, FreePBX, Cisco, or carrier lines in 15 minutes.

  • Real-Time Supervisor Intelligence

    Live sentiment tracking, auto-summarization, and call quality analytics on one dashboard.

  • Infinite Elastic Scaling

    Handles peak traffic surges instantly so no customer ever encounters a busy tone.

INBOUND SALES & APPOINTMENT BOOKING

Instant Inbound Lead Qualification & Calendar Booking

Convert inbound caller interest into booked meetings and qualified deals. Mujib captures caller requirements, scores budget and readiness, and books calendar slots in real time.

  • Instant Lead Qualification

    Qualifies prospective clients with structured questions before routing to account executives.

  • Direct Calendar & CRM Sync

    Checks live calendar availability and books meetings with automatic SMS and email confirmations.

  • Zero Lead Drop-Off

    Engages prospective buyers 24/7 the moment they call, capturing revenue outside standard hours.

3x More Booked Meetings
24/7 Active Sales Pipeline

The operating stack

Four surfaces that run receive → understand → resolve → escalate — not a bolt-on chatbot.

Voice AI & SIP / PBX

Answer real phone lines 24/7. Connect Asterisk, FreePBX, or your carrier SIP trunk — same workflow as a call center.

Learn more →

Knowledge Base & RAG

Upload docs, URLs, and policies. Answers only from your content (RAG). Connect ERP/CRM/SQL via MCP when the agent needs live data or actions.

Learn more →

Omnichannel

WhatsApp, Telegram, Instagram, email, and web chat — one AI, one dashboard, same knowledge.

Learn more →

Human Handoff

Escalate to your team when needed — warm transfer on voice, agent takeover on chat, full conversation context.

Learn more →

Mujib Edge — a CDN for live voice

Same agent. Same knowledge. The call connects to the nearest live node so web, SDK, and SIP audio stay fast.

Web widget

The embed asks Core for an Edge URL, then opens the voice socket there. One snippet. Regional routing is automatic.

Flutter SDK

mugib_sdk uses the same endpoint API. Callers in Iraq, Europe, or the Gulf hit the closest live node.

SIP / PBX

Trunks inherit regional routing or pin to a dedicated Edge next to your PBX so media can stay on-prem.

How Edge routing works →

One brain. Every dialect.

Detects how the caller speaks — language and dialect — and replies in the same natural style. Not a language menu. A live match.

Spanish (Mexico) Detected

¿Cómo le hago para renovar mi paquete de internet?

Mujib replies

Claro — lo puedes renovar desde la app, o te lo dejo listo ahora mismo.

French (Canada) Detected

J'aimerais savoir où est rendu ma commande.

Mujib replies

C'est noté — ta commande 4821 est en livraison, prévue pour demain.

English (US) Detected

I need to update my billing address.

Mujib replies

Of course — I can update that from your billing profile now.

  • Afrikaans الأفريكانية
  • Akan الأكانية
  • Albanian الألبانية
  • Amharic الأمهرية
  • Arabic العربية
  • Armenian الأرمنية
  • Assamese الأسامية
  • Azerbaijani الأذربيجانية
  • Basque الباسكية
  • Belarusian البيلاروسية
  • Bengali البنغالية
  • Bosnian البوسنية
  • Bulgarian البلغارية
  • Burmese البورمية
  • Catalan الكتالانية
  • Cebuano السيبيوانية
  • Chinese الصينية
  • Croatian الكرواتية
  • Czech التشيكية
  • Danish الدنماركية
  • Dutch الهولندية
  • English الإنجليزية
  • Estonian الإستونية
  • Faroese الفاروية
  • Filipino الفلبينية
  • Finnish الفنلندية
  • French الفرنسية
  • Galician الجاليكية
  • Georgian الجورجية
  • German الألمانية
  • Greek اليونانية
  • Gujarati الغوجاراتية
  • Hausa الهوسا
  • Hebrew العبرية
  • Hindi الهندية
  • Hungarian المجرية
  • Icelandic الآيسلندية
  • Indonesian الإندونيسية
  • Irish الأيرلندية
  • Italian الإيطالية
  • Japanese اليابانية
  • Kannada الكانادا
  • Kazakh الكازاخية
  • Khmer الخميرية
  • Kinyarwanda الكينيارواندا
  • Korean الكورية
  • Kurdish الكردية
  • Kyrgyz القيرغيزية
  • Lao اللاوية
  • Latvian اللاتفية
  • Lithuanian الليتوانية
  • Macedonian المقدونية
  • Malay الملايوية
  • Malayalam المالايالامية
  • Maltese المالطية
  • Maori الماورية
  • Marathi المراثية
  • Mongolian المنغولية
  • Nepali النيبالية
  • Norwegian النرويجية
  • Odia الأوريا
  • Oromo الأورومو
  • Pashto البشتو
  • Persian الفارسية
  • Polish البولندية
  • Portuguese البرتغالية
  • Punjabi البنجابية
  • Quechua الكيشوا
  • Romanian الرومانية
  • Romansh الرومانشية
  • Russian الروسية
  • Serbian الصربية
  • Sindhi السندية
  • Sinhala السنهالية
  • Slovak السلوفاكية
  • Slovenian السلوفينية
  • Somali الصومالية
  • Southern Sotho السوتو الجنوبية
  • Spanish الإسبانية
  • Swahili السواحيلية
  • Swedish السويدية
  • Tajik الطاجيكية
  • Tamil التاميلية
  • Telugu التيلوغو
  • Thai التايلاندية
  • Tswana التسوانية
  • Turkish التركية
  • Turkmen التركمانية
  • Ukrainian الأوكرانية
  • Urdu الأردية
  • Uzbek الأوزبكية
  • Vietnamese الفيتنامية
  • Welsh الويلزية
  • Western Frisian الفريزية الغربية
  • Wolof الولوفية
  • Yoruba اليوروبا
  • Zulu الزولو

See all 97 languages and dialects → شوف كل الـ 97 لغة ولهجاتها →

Frequently Asked Questions

Mujib is an AI-powered support center for your phone line and channels. It receives customer calls, understands the issue, answers from your knowledge base and connected systems, and transfers to a human agent when needed — the same workflow as a traditional call center, executed by AI.
Yes. Mujib connects to Asterisk, FreePBX, and carrier SIP trunks for inbound voice.
Mujib Edge is a voice CDN. The widget, SDK, and SIP trunk connect to the nearest live node so audio stays close to the caller. Core still owns knowledge and billing.
Mujib supports 97 languages and their local dialects on voice, chat, and messaging. The agent detects how the caller speaks and replies in the same language and regional style. See all 97 languages and dialects →شوف كل الـ 97 لغة ولهجاتها →
Mujib uses RAG technology, meaning the AI only answers based on YOUR knowledge base — not random internet data.
Your knowledge base and conversations stay in your tenant. RAG answers only from your content.

Ready to run your
AI support center?

Talk to our team about deploying Mujib on your phone line — enterprise SIP, multilingual voice, and human handoff.

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